By booking online, you agree to the policies below:

Property Access:

Clients must ensure that the property is accessible at the scheduled service time. This includes providing any necessary entry codes, keys, or specific instructions for access.

Customer Preparation Policy:

Clear Surfaces: Please clear all countertops, tables, and other surfaces of personal items, clutter, and non-cleaning related objects. This allows our cleaners to focus on cleaning rather than moving items.

Floor Area: Ensure that the floors are free from toys, clothing, and other obstructions. This enables our team to vacuum, mop, and clean without delays.

Access to Cleaning Areas: Make sure all rooms and areas to be cleaned are accessible. If there are locked rooms or areas, please provide the necessary access or inform our team in advance.

Pets: If you have pets, please ensure they are secured in a safe area away from where the cleaners will be working. This ensures the safety of both your pets and our team.

Heavy Furniture: 

We do not move heavy furniture. Clients must move any heavy furniture if they want the areas behind or underneath cleaned.

Ladders and High Areas:

No use of ladders for high shelves, ceiling fans, or light fixtures.

Hazardous Materials:

Cleaners will not handle hazardous materials or perform unsafe tasks. If hazardous materials are discovered or if any unsafe conditions arise, we reserve the right to cancel the service immediately. 

PRICING ADJUSTMENT POLICY:  Please note that pricing may be adjusted if the home is exceptionally dirty upon arrival. The cleaner will assess the condition of the home and notify you before applying any additional charges. We ensure no additional charges will be applied without customer approval.

Client Responsibility:

We understand that clients may prefer to be present during the cleaning service. While we do not require you to leave your home during the cleaning, we kindly ask that foot traffic is limited and no cooking occurs while our cleaners are working. This ensures that our team can perform their tasks efficiently and safely.

Walk-Through and Reclean Policy

To ensure complete satisfaction with our services, we require clients to be present for a walk-through at the end of the cleaning. The purpose of the walk-through is to address any concerns or missed areas directly with the cleaners before the service ends. If a client later requests a reclean for missed areas without being present for the walk-through, we will evaluate the request on a case-by-case basis. Your feedback is valuable to us, and participating in the walk-through helps us to immediately resolve any issues and ensure the highest quality of service.

Booking and Arrival Window Policy

When you book our cleaning services, we will provide you with a one-hour arrival window for our cleaner to arrive. This helps us accommodate any unexpected delays and ensures we can provide you with the best possible service. We strive to respect your time and maintain punctuality. However, factors such as traffic, previous appointments, or unforeseen circumstances can occasionally cause delays. By providing an hour window, we can better manage our schedule and ensure that each client receives the thorough and quality cleaning they deserve without feeling rushed.

Damage and Liability:

While our team takes great care, Sunburst Cleaning Professionals is not responsible for damage caused by pre-existing conditions, improper installation, or fragile items not disclosed by the client.

Cancellation Policy: 

We kindly request any reschedules or cancellations be made with at least 24-hour notice. 

Staff Availability and Service Rescheduling Policy

As a small business, we strive to provide consistent and reliable service. However, in the event our staff is unavailable due to unforeseen circumstances, we may need to reschedule your cleaning service. If this occurs, we will notify you as soon as possible and require that the service be rescheduled to a different day within the same week. Your understanding and cooperation are greatly appreciated, and we are committed to accommodating your needs to the best of our ability.

Payment Policy: 

 We charge a credit card processing fee of 2.99%. To avoid this fee, payment via Zelle to sunburstcleaningpros@gmail.com is accepted. Payment is required on the same day that the service is completed. We accept major credit cards and Zelle. Prompt payment ensures the seamless continuation of our high-quality services. Please note that we do not offer refunds after the service has been completed. If you have any concerns, contact us within 24 hours, and we will address them promptly.